In the past decade, mobile money has become a global story, surpassing 690 million registered accounts with 277 services in 90 countries.

By enabling people to store and transact money in digital form, hundreds of millions of underserved people are safer, are more productive with their time and their money, and are able to take advantage of increased socio-economic opportunities.

At the same time, more and more communities are able to use mobile money to pay utility service providers for essential services such as water and energy. However, there are many challenges preventing or slowing down the pace by which utility service providers adopt mobile money payment solutions.

This 3-week eLearning course based on the Mobile Money Payment Toolkit by the GSMA, was built to support utility service providers in deploying mobile money payment solutions, and in particular address the challenge of choosing the most appropriate technical integration option.

The course provides guidance on key questions around implementation of a mobile money platform, including when and how to approach integration, making the business case, as well as general considerations around legal requirements, customer experience and education.

All funding for the development and implementation of this course was provided by the GSMA.

ICT4WASH310: Mobile Money Payments for Utility Service Providers